TERMS OF USE

Empty Tank Rescue will never call or send me marketing text messages! I consent to receive text messages about appointment reminders, account notifications, and any relevant information from Empty Tank Rescue at the phone number I provided.

 

I acknowledge that my consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for assistance or STOP to opt out of receiving messages. Read our Privacy Policy

​

I understand that dispatch constitutes the start of service and that all fees are non-refundable once dispatched, including vendor or subcontractor services, whether completed or not.

​

CANCELLATION POLICY

REFUND AND CANCELLATION POLICY

Effective Date: September 28, 2026

​

This policy governs all services provided by Empty Tank Rescue (“Company,” “we,” “us,” “our”), including roadside assistance, fuel delivery, tire change, and all vendor network or subcontractor-fulfilled services.

​

By requesting service, authorizing dispatch, or submitting payment, the Customer (“you”) affirmatively agrees to this policy. 

​​

1. DISPATCH = SERVICE COMMENCEMENT

For the purposes of American Express, Visa, Mastercard, and Discover dispute rules, dispatch constitutes the commencement of service.

Once a service request is dispatched, the Company has:

​

Allocated labor and equipment

Reserved operational capacity

Assigned a provider (Company unit or subcontractor)

Initiated routing and coordination

Accordingly, the Dispatch Fee is earned immediately and is non-refundable once dispatch occurs, regardless of whether the service is ultimately completed.

​

2. NO REFUNDS — COMPLETED OR NOT COMPLETED SERVICES

All services are provided on a no-refund basis once dispatched, including:

Completed services

Attempted services

En-route services

On-scene assessments

Vendor or subcontractor mobilization

Completion of service is not a condition for payment.

​

This structure complies with American Express guidelines, allowing merchants to charge for services rendered or initiated when terms are clearly disclosed and accepted.

​

3. VENDOR NETWORK & SUBCONTRACTOR SERVICES

Empty Tank Rescue may fulfill service requests using independent contractors, affiliates, or vendor networks.

​

By authorizing service, Customer:

Appoints Empty Tank Rescue as its agent to engage third-party providers

Acknowledges that third-party mobilization is a billable service event

Agrees that once a vendor or subcontractor is dispatched, all fees are final and non-refundable

Vendor and subcontractor charges are governed by this policy, not by the vendor’s internal policies.

​

4. CUSTOMER-CAUSED NON-COMPLETION ≠ REFUND

No refund will be issued for non-completion due to:

​

Incorrect or incomplete service location

Customer absence or unavailability

Locked gates, blocked vehicles, missing keys

Unsafe or restricted conditions

Police or property instructions

Customer refusal after assessment

Under American Express rules, failure to receive a service due to the customer’s circumstances does not invalidate a properly authorized charge.

​​

5. CARD NETWORK AUTHORIZATION & DISCLOSURE (ALL MAJOR CARDS)

This policy is structured to meet or exceed:

American Express Merchant Regulations

Visa Core Rules

Mastercard Chargeback Guide

Discover Network Rules

Customer expressly authorizes Empty Tank Rescue to charge the provided payment method for all applicable fees, including non-refundable dispatch and service charges.

​​

6. RECORDED CALL AUTHORIZATION

Customer acknowledges and agrees:

Calls will be recorded for verification and authorization.

Verbal consent on a recorded call constitutes affirmative authorization.

Recorded confirmation of no-refund terms is valid evidence in chargeback proceedings.

​​

Typical recorded confirmation includes acknowledgment that:

Dispatch fees are non-refundable once dispatched.

Services are non-refundable whether completed or not.

Vendor and subcontractor services are included.

​​

7. DIGITAL OPT-IN & ELECTRONIC ACCEPTANCE

Customer may authorize service via:

Online checkout

SMS confirmation

Email authorization

Digital signature or acceptance checkbox

Electronic acceptance constitutes binding consent and satisfies American Express requirements for card-not-present authorization.

​​

8. CHARGEBACKS & PAYMENT DISPUTES

If a dispute is filed, Empty Tank Rescue will submit:

Recorded call authorization

Digital acceptance logs (timestamped)

Dispatch records

Vendor assignment confirmation

GPS and routing logs

Itemized invoices

Customer agrees these records constitute valid proof of authorization and service initiation.

Filing a chargeback does not nullify agreed-upon no-refund terms.

​​

9. LIMITED EXCEPTIONS (SOLE DISCRETION)

Refunds may be issued only for:

Duplicate charges

Billing errors

Verified third-party fraud

Technician has to cancel service due to vehicle breakdown, etc.

All other charges are final.

​​

10. GOVERNING LAW

This policy is governed by the laws of the State of Georgia and applies regardless of service location.

​​

11. ACCEPTANCE OF TERMS

By requesting service, authorizing dispatch, or submitting payment, Customer confirms that they: 

Read and understood this policy

Accepted no-refund terms

Authorized dispatch and charges

Consented to recorded calls and digital authorization

​​

12. CONTACT EMPTY TANK RESCUE

If you have any questions about our Refund and Cancellation Policy, please contact us: 

Empty Tank Rescue 

5370 Highway 92, Ste 210

Fairburn, GA 30213

Phone: (404) 966-1800